Last updated: September 2026
We want you to love what you ordered. If something isn’t right, here’s how we handle it.
Every magnet is personalized and made just for you, which means all sales are final, with two exceptions where we’ll make it right immediately:
1
Our mistake. Wrong name, wrong design, wrong quote-if we got it wrong, we’ll remake it free, full stop.
2
Damaged in transit. If your order arrives damaged, contact us within 2 days of delivery with a photo of the item and packaging. We’ll send a replacement right away, shipping on us. No need to return the original. (Please hang onto it until we’ve sorted things, in case Canada Post needs evidence.)
Customer mistake. We make exactly what you send us, so “Jesica” arrives as “Jesica.” Please check your spelling before ordering. If you catch a mistake right after checkout, reach out fast, if it hasn’t gone into production, we’ll fix it at no charge.
If your order hasn’t arrived within 10 business days of shipping confirmation, get in touch and we’ll track it down or make it right.
Anything unclear, or a situation that doesn’t fit the above? Just reach out, we’re a small operation and we’re easy to talk to.
Questions?
If anything here isn’t clear or your situation doesn’t quite fit what’s described above, just reach out. We’re a small operation and we’re easy to talk to. Contact us